Commercial Delivery Manager is a full-time position based at our Mumbai, India office.
The Role
This position based in our Mumbai office is for a full-time Commercial Delivery Manager for
Ambrey’s Commercial Delivery Team. The Commercial Delivery Manager is responsible for
overseeing the full commercial cycle from initial client enquiry through to quotation,
contract management, invoicing, and debt follow-up. The role ensures that all commercial
activities are conducted accurately, efficiently, and in accordance with company
procedures, while maintaining strong relationships with clients and internal stakeholders. The post will report to the Commercial Delivery Senior Manager.
Responsibilities
Enquiry Management and Quotation Preparation
- Receive and review client enquiries, ensuring prompt response and thorough understanding of requirements.
- Gather detailed information using internal systems and external resources, to assess and advise the client accordingly.
- Liaise with internal departments to support the client throughout the voyage or task.
- Verify all voyage information such as ETA, location, vessel name, and charterers’ details, check vessel sanctions prior to quotation.
- Prepare competitive quotations using internal pricing tools and market knowledge.
- Communicate directly with clients to ensure they understand the information provided and we try to convert the quotation.
- Ensure consistency with pricing guidelines, check previous quotes, and record all information in Sonar.
- Submit final quotations to clients and record all information accurately.
Order Confirmation and Contract Management
- Acknowledge client confirmations promptly and gather all necessary details for contract creation.
- Input confirmed orders, ensuring accuracy and completeness of voyage, contracting, and location data.
- Draft and issue contracts via Bimco for each transit, making sure they are returned signed by client before embarkation.
- Manage contract revisions, obtain countersignatures.
- Coordinate with the Assets Screening assessment team and Operations for affiliated vessel requirements, including team composition, flag documentation, and support arrangements.
- Prepare and issue team, weapon, and flag documentation in accordance with company and client requirements.
Invoicing/Debt
- Review draft invoices for accuracy, verifying against contracts, quotes, and system entries.
- Confirm voyage numbers, PO references, pricing adjustments, and invoicing entities, ensuring they are sent to the correct billing entity.
- Monitor outstanding invoices.
- Update and maintain debtor tracking sheets, providing detailed notes and updates ahead of debt review meetings.
- Support the Finance team by resolving client invoice queries efficiently.
- Invoice accuracy and on-time issuance.
- Reduction of aged debt and improved payment timelines
Administrative and Reporting Duties
- Conduct regular vessel sanctions checks and maintain compliance with company and regulatory standards.
- Manage and prioritise the Commercial inbox, ensuring timely action and response.
- Submit daily handover reports to ensure continuity between shifts.
- Review weekly invoicing reports, identify discrepancies, and ensure resolution.
- Maintain accurate record-keeping, document control, and system updates in Sonar and associated databases.
- Develop and maintain proactive sales lists and market intelligence to identify new commercial opportunities.
- Monitor market activity, competitor behaviour, and client trends to generate leads.
QUALIFICATIONS AND SKILLS
- At least 1 year’s previous relevant experience in a commercial role.
- At least 2 years’ experience within maritime operations or vessel management.
- The ideal candidate should be excited about the opportunity, motivated and
- experienced.
- Experience and clear understanding of client relationship management
- responsibilities and the ability to nurture relationships with clients is crucial.
- Strong interpersonal communications and the ability to build trust and respect with
- Ambrey clients focusing on the long-term interests of the business.
- Ability to network and establish relationships with client organisations and identify improvements to commercial procedures to meet their needs.
- Strong IT skills including using excel to analyse data and the company bespoke client relationship management tool.
- Works efficiently and calmly to tight deadlines with the ability to coordinate activities and facilitate team and individual goals.
- Coach co-ordinators on best practices and handing daily issues and tasks and resolve issues with contracts and invoicing.
- Assists the Senior Managers and directors and works as a member of a cohesive team and accept extra duties as situations arise.
- Establish and maintain a thorough understanding of all client’s needs and requirements.
- Act as the out of hours contact for your team on a rotational duty basis.
- Assertiveness and drive with strong influencing skills.
- Excellent communication skills – written & oral (informal and presentation to board
- level).
- Ability to meet targets and KPIs, demonstrating ambition and commitment.
TERMS AND CONDITIONS
- Salary: Commensurate with experience
- Annual Leave: 23 days per annum plus 10 public holidays
- Working hours: Employees will be required to work a rotating shift pattern to support operational requirements, including Early (07:30am to 4:00pm), Mid (1:00pm to 9:30pm) and Night (9:30pm to 7:30am) shifts. Shift allocation will be determined in line with business needs and applicable local employment laws and regulations.
- Job type: Full-time, permanent
- Benefits: Private Medical Insurance
The Job Description for this post will be subject to routine review and revision in order to meet the developmental requirements of the company. The post holder may be required to undertake additional appropriate duties as directed and required.
Diversity, Equality & Inclusion
At Ambrey, we are committed to promoting diversity, equality and inclusion in all aspects of our work. We aim to create a workplace where everyone is treated with dignity and respect, and where individual differences are valued.
We welcome applications from all suitably qualified candidates and are committed to ensuring our recruitment and employment practices are fair, transparent and compliant with the Equality Act 2010.
A copy of our Diversity, Equality and Inclusion Policy is available on request.
To view all current opportunities, please visit our Careers page.
