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Senior Maritime Operations Officer

The Company

Ambrey is a maritime security services specialist. Established in 2010 to create a security company that was more dynamic and creative than most traditional security firms, we have a fresh approach that puts the client’s needs first. With over 120 permanent staff and 7 global office locations, we are the market leader in providing safety, security, marine and risk management services to the Shipping, Oil & Gas, and Offshore industries.

The Role

This position is for Senior Maritime Operations Officer (SMOO) in the Global Operations Centre (GOC) based in Southampton, the post will report to our Associate Director of Digital Operations. The SMOO’s primary responsibilities will be showcasing the GOC to our clients and identifying where our services can support them. Leading a team of Maritime Operations Officers to provide 24/7 digital and physical security solutions and risk management including but not limited to, voyage risk assessments, incident response, ship security alert system response and testing.

Responsibilities

  • Being the face of the GOC for our clients; leading on client audits and visits to identify where the GOC can support their requirements.
  • Leading and developing a team of ex seafarers and ensuring their 24/7 rotation is fulfilled.
  • Driving operational efficiencies and continual improvement.
  • Being part of the incident management team (IMT) responding to maritime incidents.
  • Introducing new service lines by developing SOP’s, implementing new processes, and training the team.
  • Work with our inhouse software developers to review and drive automation of service delivery
  • Proven experience managing a large team, including overseeing daily operations, performance management, and team development.

Qualifications and skills

  • Significant maritime experience at a senior officer level having sailed on a variety of vessels.
  • Previous shore experience as a Marine Superintendent, DPA, CSO is a strong advantage.
  • At least 5 years previous experience managing a team.
  • Strong organisational skills for creating and maintaining a shift rota, ensuring adequate coverage, and managing schedule conflicts.
  • Effective communication skills to coordinate with team members across different shifts and handle operational challenges.
  • Previous experience using Microsoft Office tools, particularly Word, Excel, and Outlook.
  • A commercially orientated leader.
  • Accustomed to working efficiently under pressure in challenging situations with the ability to provide clear direction.
  • Professional written and spoken English-language proficiency.

Terms and conditions

  • Salary: commensurate with experience
  • Annual Leave: 25 days per annum plus public holidays
  • Working hours: 08:30am to 17:30pm Monday to Friday
  • Out of hours working will be required from time to time (evenings & weekends)
  • Job type: Full-time, permanent

Our Vision

To promote sustainable global growth through applied data and risk solutions

Our Values – The Ambrey Way

Accountable- “Safety first” is our promise, it’s the Ambrey way and we don’t compromise on compliance.

Moral- We pride ourselves on doing the right thing and delivering on our promises with integrity.

Bold- We value those who strive to master new things. We never stop learning, improving and pursuing the highest quality.

Reliable- We always deliver. To us this means being dependable, responsive and agile in everything we do.

Entrepreneurial- It’s our spirit. We innovate, explore, create and elevate. We have fun and celebrate while working hard.

You, Me & Us- We know teamwork produces the best results for our clients. We are respectful, inclusive, empowering and compassionate.

The Job Description for this post will be subject to routine review and revision in order to meet the developmental requirements of the company. The post holder may be required to undertake additional appropriate duties as directed and required.